FREQUENTLY ASKED QUESTIONS
FLIGHTS
It is important to check in online to reconfirm the flight itinerary and this may also speed up the process at the airport. It is also possible to take advantage of free seat selection when checking in 24 hours before departure.
Yes, it is possible to add your loyalty number or your TSA number in your reservation on the airline's website via the “my booking” section or comparable. Often loyalty plans offer passengers to add this information after the flight. Unfortunately after our team takes the reservation number, we can no longer add these to the reservation.
It is not necessary to contact us. We have already been notified by the airline of this change and we will be working in a priority sequence to find alternatives for you. If the change or cancellation is received within 24 hours before departure, please contact the airline or arrive at the airport at least 4 hours before the scheduled time as they will be best suited to find an alternative given the extremely short delay.
We work with all airlines. Our reservation agents will advise which flight itinerary is available for your trip. We suggest direct flights when available and what supplement is involved. We are able to accommodate your preference regarding the airline or the schedule whenever possible.Fees may apply.
Yes, if you opt for the Premium Economy seats, Business or First Class, ask your reservation agent prior to completing your reservation. Fees apply. Not available on all flights. No changes are permitted after tickets have been issued.
You will be able to do the seat selection directly with the airline – online or by phone - as soon as you receive your e-tickets (approximately 72 hours after booking). It is important to know that airlines charge for the seat selection when it is done in advance. However, it is free when you do it 24 hours before your departure while doing your online check-in. Whichever way you choose to do your seat selection, you will be able to pick the seat you like the best or with more legroom (within the Economy class) and pay the fee directly to the airline.
Mainly for packages to Europe and America, the baggage fee to check in a suitcase is not included. Your carry-on (small suitcase that fits in the overhead compartments on the plane) is included at no extra cost as well as a personal item (like a purse). This allows you to choose whether you want to check in one piece of luggage per person (or one for two) or if you prefer traveling with your carry-on and personal item. The baggage fee varies from one airline to another. It is possible to add a checked bag on the airline's website when receiving the tickets or at the time of check-in 24 hours before the departure date.